Privacy Policy

Privacy Policy

 

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from our online store (the “Store”). This policy applies exclusively to consumers located within the United States. By accessing or using our Store, you agree to the practices described in this Privacy Policy.

1. Data Controller

Berghaus Ecommerce FZCO
IFZA Business Park, Building A1
Dubai Silicon Oasis
Dubai 128392, United Arab Emirates

Email: service@reliefxperts.com
Phone: +971 50 731 4062

We operate our Store globally and provide services to consumers in the United States in accordance with applicable U.S. privacy laws.

2. Personal Information We Collect

We collect personal information that you provide voluntarily or that is automatically collected when you use our Store. This may include:

a) Information You Provide Directly

  • Name

  • Billing and shipping address

  • ZIP code, state, country

  • Email address

  • Phone number

  • Payment details (e.g., credit card via Stripe, PayPal details – processed securely by third-party providers)

  • Order and return history

b) Automatically Collected Information

  • IP address

  • Browser type and version

  • Device information

  • Access times and referring pages

  • Cookies and tracking data (see Section 7)

3. How We Use Your Personal Information

We use the collected data for the following purposes:

  • To process and deliver your orders

  • To communicate with you about orders, returns, and customer support

  • To manage invoicing and accounting

  • To operate, improve, and optimize our Store

  • To prevent fraud and unauthorized activities

  • To send marketing messages if you have provided consent

  • To comply with applicable legal obligations

4. Legal Basis for Processing (U.S. Privacy Principles)

We process personal information based on:

  • The need to fulfill a contract with you (e.g., order processing)

  • Your consent (e.g., marketing communications)

  • Our legitimate business interests (e.g., fraud prevention, service optimization)

  • Compliance with applicable U.S. laws and regulations

5. Disclosure of Personal Information to Third Parties

We share personal information only when necessary for operational purposes, including:

Third Party Purpose
Shopify E-commerce hosting and platform provider
Stripe / PayPal Secure payment processing
Shipping carriers (e.g., USPS, UPS, FedEx, DHL) Delivery of your orders
IT & Security Providers Website performance and security
Marketing & Analytics Services (if consented) Advertising and optimization

We do not sell personal information for monetary gain. If we ever share information for targeted advertising or cross-contextual purposes, you will have the right to opt out.

6. Data Retention

We retain personal data only as long as necessary for the purposes described or as required by applicable law. Order-related records may be retained for accounting and legal compliance.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance Store performance and user experience. These may include:

Type of Cookie Purpose
Essential Cookies Enable checkout, cart functionality, login
Performance/Analytics Measure Store traffic and usage (e.g., Shopify Analytics, Google Analytics – where applicable)
Marketing Cookies Used only with consent for personalized advertising

You may disable cookies via your browser settings, but this may affect Store functionality.

8. Your Privacy Rights (U.S. Consumers)

As a U.S. consumer, you may have the right to:

✔ Request access to personal information we hold about you
✔ Request correction of inaccurate data
✔ Request deletion of your data
✔ Request information about data sharing
✔ Request data portability
✔ Opt out of sharing or targeted advertising
✔ Withdraw consent for marketing at any time

To exercise these rights, contact us at: service@alperamode.ch

9. “Do Not Sell or Share My Personal Information”

We do not sell personal information for monetary compensation. If we ever engage in data sharing for cross-context behavioral advertising, you will have the right to opt out via a “Do Not Sell or Share My Personal Information” link.

10. Children’s Privacy (COPPA Compliance)

Our Store is not intended for children under 13 years of age, and we do not knowingly collect data from children under 13. If we learn that data from a child under 13 has been collected, we will delete it immediately. Parents may contact us for removal requests.

11. Security Measures

We implement technical and organizational safeguards to protect your personal information, including:

  • Encrypted SSL/HTTPS transmission

  • Access control for authorized personnel only

  • Regular platform updates and monitoring

Please note that no method of transmission over the Internet is completely secure.

12. Marketing Communications / Newsletter

If you subscribe to our newsletter or marketing updates, you may unsubscribe at any time via the “unsubscribe” link or by emailing us at: service@alperamode.ch

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, operational, or service-related changes. The latest version will always be available on our website with an updated “Last Updated” date.